Cancellation and Return Policy

Can we cancel the order once it has been placed?

The order can be cancelled only if it is not shipped from our side. You may cancel the order which has not been shipped by us. The shipping details are updated by the end of the day.

Note: 
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you on your email ID or call on your provided contact number if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your Card Account.

It happens that the products that you order sometimes remain out of stock and in very rare cases they are wrongly priced, and hence, we need to cancel the order. If such is the case with the products that you have ordered, we may cancel the order on the same or the next day and will inform you the same. We also make sure we refund all the money that you have paid for.

Return Policy

Before the items leave our warehouse, our expert staff inspects them very carefully. However, if you are not satisfied with your purchase then simply follow the instructions mentioned below for returning the products:

• Once the product reaches your doorstep, you get Ten exact days to return the item(here the items are books) back to us (within Ten days of receiving the product). For accessories, the time period is 7 days and if the product has any defect or malfunction only then, request for return of accessories/Kitchen items & Gardening equipments will be entertained
  
  
• We will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping

Exchange Policy

Our shipments are carefully inspected before the items leave our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

• To request an exchange, please write to us at support  yoursskillsify@gmail.com
• Items which are to be exchanged need to be sent to the addresses given below within Ten days of receiving the goods
• We will replace the items or issue a full refund if we have sent you a wrong item
• If you would like to exchange any item, skillsify.in will replace the returned items free of cost and issue a refund for the cost of the goods to the credit/debit card used for online shopping. However, shipping charges will not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item
• Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods to the applicable return address
• Return/Exchange of the items will be accepted only if the product is in its original packaging, unused, with all original tags intact. Please make sure that the product is properly packed, to avoid any damage with a copy of invoice, before placing it for return.

Claiming Refunds

For Credit Card/Debit Card/Net banking Transactions:

As the charge to your credit card / account would have already been done online at the time, you made the purchase and authorized the payment we will provide a refund to your account if applicable as per the situations are given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where nurserynitra.com has erroneously sent you a wrong item/ colour /size.

For COD (Cash on Delivery) Transactions:

Refunds can only happen once we receive the parcel from your end. We will be creating an account and refund your money